Refund policy

Last updated: 27 September 2026

30-day change-of-mind returns

Request a change-of-mind return within 30 days of delivery. The scanner must be unused, complete with all supplied contents, and in its original packaging. You pay the return postage; we recommend a tracked service. Once the returned item is received and checked, an eligible refund is issued to the original payment method within 10 business days. Your payment provider may take additional time to display it.

Faulty, damaged or not as described

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights are not restricted to our 30-day change-of-mind period. Original packaging is not required to claim a remedy for faulty goods. Contact us with proof of purchase and a description of the problem. Photos or a short video can help us assess it, but do not replace your statutory rights. We cover reasonable return postage where the product is confirmed faulty or otherwise fails a consumer guarantee.

How to request a return

  1. Contact our team with your order number and the reason for your request.
  2. We aim to reply within 2 business days with the next steps and the correct return address. Please contact us before sending an item back.
  3. Pack the item securely. Original packaging is required for change-of-mind returns only.

Order cancellations

Contact us as soon as possible. If the order has not been dispatched, we can cancel it and refund in full. After dispatch, the applicable return process applies. This does not limit statutory rights.

What this policy does not cover

Change-of-mind requests outside the stated 30-day period are not covered by our voluntary policy. Damage caused by misuse is not a product fault. We do not refund memory cards or accessories purchased from another retailer. None of these conditions excludes any rights you have under applicable consumer law.